A(n) ____________________ is a waiting line or list into which incoming incidents are placed when they cannot be answered immediately.

A variable defined inside a method is referred to as __________.

a. a global variable b. a method variable c. a block variable d. a local variable

After choosing an array variable's type in the "Insert Variable" dialog box, click the checkbox labeled ____ and initialize the variable by choosing ____.

A. is array; Array Variable B. is array; Custom Array C. is item; Item Variable D. is item; Custom Item