Manuel told the audience that the community was suffering from high taxes and unemployment. He then described how poor decisions at the state government level had created these issues. Which organizational pattern is Manuel using?

Darius was giving a presentation to his team about the details of a new project. While presenting, Darius maintained eye contact with each member for three seconds, spoke enthusiastically, and used appropriate enunciation. What element of a credible speaker did Darius display?

a. Dynamism b. Competence c. Trustworthiness d. Persuasion

Cognitive restructuring is an anxiety reduction technique that involves

a) learning communication skills such as following an agenda, speaking clearly, and becoming more sensitive to feedback. b) taking time to visualize yourself communicating effectively. c) substituting worrisome, irrational thoughts about communicating with more positive thoughts. d) relaxing physically in order to relax your mind. e) realizing that you are not the only person who gets nervous when called upon to speak in front of others.