To Damien, the manager of the parts departmente, Raquel, his top sales manager, always appeared to be sad, but she was a top salesperson, and her colleagues always referred to hear as "upbeat." He didn't see what everyone else saw and critiqued Raquel's negative demeanor on her evaluation. What was getting in Damien's way in seeing Raquel as she actually was:

What will be an ideal response?

Damien's perception of Raquel