Sales management can be defined as the control and implementation of personal contact programs designed to achieve the sales objectives of the firm.

Design thinking requires intensive ethnographic studies of consumers, creative brainstorming sessions, and collaborative teamwork to decide how to bring the design idea to reality

Indicate whether the statement is true or false

A service firm's sales and operations plan, called a(n) ________, centers on staffing and other labor-related factors

Fill in the blanks with correct word