Most of the human resource information is confidential, so organizations engaging in e-HRM are:
A. continuously limiting the amount and type of information made available to company personnel.
B. increasingly placing company-specific information on a secure intranet with links to resources on the broader Internet.
C. consolidating information into a single file and restricting access to the database to only top-level personnel within the company.
D. not in favor of knowledge sharing within the organization.
E. encouraging employees to restrict the use of intranet.
Answer: B. increasingly placing company-specific information on a secure intranet with links to resources on the broader Internet.
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Given the following information, determine the cost of goods sold
Direct Labor Incurred $62,000 Manufacturing Overhead Incurred 175,000 Direct Materials Used 150,000 Finished Goods Inventory, Jan. 1 198,000 Finished Goods Inventory, Dec. 31 98,500 Work-in-Process Inventory, Jan. 1 221,000 Work-in-Process Inventory, Dec. 31 108,000 A) $500,000 B) $608,000 C) $401,500 D) $296,500
A refrigeration and heating company–one that installs and repairs home central air and heating systems–has asked your advice on how to analyze their service quality. They have logged customer complaints. Here's a recent sampling
Use the supplied template to construct a conventional cause-and-effect diagram. Place each of the complaints onto a main cause; justify your choice with a brief comment as necessary. 1. "I was overcharged–your labor rates are too high." 2. "The repairman left trash where he was working." 3. "You weren't here when you said you would be. You should call when you must be late." 4. "Your repairman smoked in my house."5. "The part you installed is not as good as the factory original." 6. "Your repairman was here for over two hours, but he wasn't taking his work seriously."7. "You didn't tighten some of the fittings properly–the system's leaking." 8. "Your estimate of repair costs was WAY off." 9. "I called you to do an annual inspection, but you've done more–work that I didn't authorize."10. "Your mechanic is just changing parts–he doesn't have a clue what's really wrong." 11. "Your bill has only a total–I wanted to see detail billing." 12. "Your testing equipment isn't very new–are you sure you've diagnosed the problem?"13. "One of the workmen tracked mud into my living room."