Which of the following is a benefit a company can gain through using a CRM system?
A) creating marketing messages that appeal to all of its customers
B) reducing employee hours spent managing information flow
C) reducing company technology expenditures
D) identifying dissatisfied customers before losing them to the competition
E) eliminating the need for costly loyalty programs
D
Business
You might also like to view...
A theater test can be used to study a print advertisement from a billboard or the side of a bus
Indicate whether the statement is true or false
Business
What is another name for health maintenance organizations (HMOs)?
A) outpatient medical services B) prepaid medical services C) inpatient medical services D) on-call medical services
Business