What types of metrics measure customer satisfaction?

A. Efficiency MIS metrics
B. Effectiveness MIS metrics
C. Both efficiency and effectiveness MIS metrics
D. Both ROI and market share

Answer: B. Effectiveness MIS metrics

Business

You might also like to view...

With reference to ethical norms, to minimize costs is a form of ________

A) freedom B) efficiency C) security D) justice

Business

The use of risk-adjusted discount rates is based on the concept that investors require a higher rate

of return for more risky projects. Indicate whether the statement is true or false

Business