___________ analysis is a demographic tool to identify marketing targets by the common characteristics of the generation into which they were born

A manager of an organization believes that communication competency among the team results in better contribution to the organizational goals

One of his presentations intended to create awareness about new ideas, necessity for acceptance, and the importance of mutual respect. His main intention was to increase comfortable interactions among the employees at the workplace. The intention of the manager was to emphasize the importance of a) valuing diversity b) descriptive messages. c) performance appraisal interview. d) hierarchy of needs.

Background or specific sets of experiences which are brought to the communication situation are known as encoding processes

Indicate whether this statement is true or false.