In general, operations management activities are information and decision intensive

When the audience is aware of the possibility of negative news, the writer should

A) use an indirect approach. B) consider how emotionally involved the reader will be with the message. C) minimize the bad news in the middle of a paragraph. D) thank the audience for their understanding. E) encourage the audience to respond with any questions they may have.

When you need to inform employees that a benefit or privilege will be eliminated,

A) the best approach is to leak the news as a rumor rather than make a public announcement. B) minimize the impact of the bad news by presenting it in as positive a light as possible. C) use the direct approach. D) use as many hedging words as possible. E) explain the decision is in the employee's best interest.