In many fast-paced industries, new product development is a competitive necessity

Employees' belief that they have some degree of control over their work is referred to as __________

a. personalized power b. psychological empowerment c. e-leadership d. referent power

____ are sets of computerized tools and displays that automate training, documentation, and phone support; integrate this automation into applications; and provide support that's faster, cheaper, and more effective than traditional methods.

Fill in the blank(s) with the appropriate word(s).