As the owner and president of a waste-removal firm, which of the following tactics would give your company the best chance of succeeding?
A) Have all people who work the trucks to wear tee-shirts decorated with a happy face.
B) Decorate the waste-removal trucks with the slogan, "We are number one."
C) Hire job candidates with low self-esteem.
D) Hire job candidates with high self-esteem.
D
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Which of the following is a true statement regarding the appropriate use of the telephone in selling?
A) The telephone is an ineffective and time-consuming way to keep the customer informed. B) The telephone provides instant communication at a lower cost than other methods. C) The telephone is beneficial for building customer goodwill after a sale. D) The telephone is preferred over email by nearly all customers. E) The telephone should rarely be used to thank a customer.
The Civil Acts Rights Act of 1964 was amended by the Equal Employment Opportunity Act of
1972. Indicate whether the statement is true or false