A "you" perspective ________
A) consists simply of abundant use of the word "you" in your message
B) avoids use of the word "you"
C) requires you to consider other people's viewpoints
D) involves considering the situation from your own perspective
E) is only necessary in claims requests
Answer: C
Explanation: C) Creating a "you" perspective can be challenging because it requires you to consider other people's viewpoints.
Business
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Indicate whether the statement is true or false
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