Which of the following is true regarding the common elements of diversity programs?

A. Leadership from the top is critical.
B. Changing the organization structure disrupts diversity efforts.
C. Measuring progress does not require data collection.
D. Training programs are not very popular.

Answer: A. Leadership from the top is critical.

Business

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With respect to the "six brand building blocks," ________ describes the relationship customers have with the brand and the extent to which they feel they're "in sync" with it

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