If a customer is wrong, you have no alternative but to write a/an

A) Partial Adjustment letter. B) 100 Percent Negative Response letter. C) Bad News from a Company to a Customer letter. D) Complaint letter.

B

Business

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In terms of body language, during a presentation you should ________

A) avoid making eye contact with anyone in the audience B) keep your hands in your pockets C) select just a couple of people in the front of the audience and maintain eye contact with these people only D) stand in one position and avoid moving E) smile

Business

A call feature in a bond allows the issuer the opportunity to repurchase bonds at a stated price prior to maturity, and this option has a greater chance of being exercised (to the benefit of the bondholder) if market interest rates have fallen since

the bond was issued. Indicate whether the statement is true or false

Business