When employees are not delivering customer service at the level specified by their employer, there is a gap between ________
A) consumer expectations and management perceptions
B) management perceptions and quality standards set by the firm
C) established quality standards and service delivery
D) expected services and needed services
E) service quality standards and consumer expectations
C
Business
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_________________: Moral principles and standards that guide behavior in the world of business
Fill in the blank(s) with the appropriate word(s).
Business
All else held constant, the present value of an annuity will decrease if you:
a. increase the annuity's future value b. increase the payment amount c. increase the time period d. decrease the discount rate e. decrease the annuity payment
Business