________ refers to the process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary

Customers who fall under the hostage group are completely satisfied, have high loyalty, and are very supportive of the company

Indicate whether the statement is true or false

Advantages of using the Delphi Technique include

A) allows sharing of information and reasoning among team members and experts. B) helps generate consensus. C) focuses attention on the issue at hand. D) all of the above.