Nonverbal communication often happens without our control and knowledge; when this betrays our internal feelings, it is called ______.

_______ is a quality to be cultivated, rather than avoided

a. Verbal aggressiveness b. Passive aggressiveness c. Beltlining d. Argumentativeness

What is the MAJOR disadvantage of the web to the web producer?

a. It is confusing or frustrating b. The web is not as convenient as broadcast or newspaper c. The web is too expensive to users d. Relatively few people have the "web habit"