If an account is ____ days past due, send a letter saying "Every courtesy has been extended to you in arranging for payment of your long-overdue account. Unless we hear from you by (date), the account will be given to (name of collection agency) for collection." 

What is the first step in a rapid takedown of a standing patient?

A) Manually stabilize the patient's head and neck B) Applying oxygen C) Positioning a long spine board behind the patient D) Applying a properly sized cervical collar

Which of the following could result in a building collapse?

A) Field change in design with no effect on building integrity B) Change from residential to office occupancy on the first floor C) Change from office occupancy to concentrated storage on the upper floors D) Temporary loads during construction within the final design loads