Who among the following can be regarded as knowledge workers?

Customization as a method to effect differentiation is an approach taken when ________

A) customer safety is paramount B) customer needs are diverse C) a product has a single, notable feature D) a product has features that a competitors' products does not

In which of the following teams is leadership of most importance to coordinate the efforts of various teams in order to produce a desired outcome?

A) technical teams B) self-managed work teams C) problem-solving teams D) management teams E) multiteam systems