What aspect of physical appearance is nonverbally significant in a variety of situations, as shown by one study involving corporate recruiters who were shown near-identical résumés?

The fact that you can process only so much information before you

reach "overload" is called A. filtering mechanism. B. screening ability. C. blockages and burnouts. D. channel capacity. E. perception reception.

The mapping process is used to show the relationship between the thesis of the speech and the __________.

A. conclusion B. introduction C. outline D. main ideas