What is the difference between job enlargement, job rotation, and job enrichment?
What will be an ideal response?
Answer: Job enlargement means assigning workers additional same-level activities. Thus, the worker who previously only bolted the seat to the legs might attach the back as well. Job rotation means systematically moving workers from one job to another. Psychologist Frederick Herzberg argued that the best way to motivate workers is through job enrichment. Job enrichment means redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition. It does this by empowering the worker—for instance, by giving the worker the skills and authority to inspect the work, instead of having supervisors do that. Herzberg said empowered employees would do their jobs well because they wanted to, and quality and productivity would rise.
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One way that organizations compete is through technological innovation. However, there can be downsides for both the organization and the consumer. Explain.
What will be an ideal response?
As a sales manager, you realize that your new sales goals must be accepted by the sales force to be effective in increasing performance. For salespeople to accept the goals as their own, you need to play a greater role than simply setting the new goals. Which of the following should you NOT do to get the sales force to accept these goals:
a. provide frequent feedback on progress toward the goal b. emphasize that these quotas are "best case scenarios" and might be changed depending on performance c. gain goal commitment from the sales force d. build self confidence e. none of the above, you should do all of these