The term ________ refers to a mode of acceptance that is indicated from what is customary in similar transactions, usage of trade, or prior dealings between the parties

Methods to evaluate an individual such as testing, interviews, writing samples and demonstrations may be used in the hiring process if the:

A. applicant consents to being evaluated B. method is job-related. C. employer publicizes the evaluation method to applicants. D. employer pays applicants for the time to be evaluated.

Marlene Arau is a member of the sales force at Urban Fashions, a clothing manufacturer

Marlene is getting ready for a first meeting with a wholesaler who is a potential customer, and she is preparing herself by learning as much as she can about the wholesaler's organization. Marlene is in the ________ step of the personal selling process. A) prospect and qualify B) preapproach C) approach D) handle objections E) follow-up