An activity that does not increase the value of a product for a customer is referred to as a _________________________ activity

The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage

Indicate whether the statement is true or false

As a highly-paid business consultant, Carlos tells his clients that they should strive for improvement measured in multiples not fractions. What approach does Carlos likely recommend to his clients?

A) Total Quality Management B) scientific management C) Six Sigma D) Business Process Reengineering