If you are just learning a new audiovisual program on the computer, it is best to avoid lots of

In order to improve your understanding of nonverbal communication

a. study yourself b. read your text c. enroll an observer d. ask a friend for assistance

Nelson, a business executive from Carson City, Nevada, was sent to Madrid for a business conference. The meeting started with the representatives from Madrid inquiring about each other's family

Not only did Nelson feel that this was inappropriate, but he also felt it was taking away from the main purpose of the meeting. Which term best describes the situation, and why did Nelson hold back from the conversation? a) Cultural difference; because while Hispanic culture has a casual way of discussing personal matters, North American culture views it as too personal to discuss publically b) Value diversity; because while Hispanic culture has a casual way of conducting business meetings, North American culture strictly sticks to the meeting schedule. c) Referent power; because while Hispanic culture believes that casual talk will help create interpersonal attraction, North American culture believes that a professional approach is more suitable. d) Expert power; because while Hispanic culture considers that casual talk helps influence others, North American culture believes that sharing professional knowledge is more helpful in influencing others.