People who experience a high degree of communication apprehension typically avoid conversations and find conversing with others an unpleasant experience

_______ refers to a person's attempt to resist a request by trying to manipulate the image of the other person making the request

a. Identity management b. Back-channeling c. Interaction management d. Impression management

"Don't you think Modern Family is the best shoe on TV?" is an example of a(n)

A) open-ended question B) leading question C) neutral question D) secondary question