________ refers to mistake-proofing methods aimed at designing fail-safe systems that minimize human error

The person or firm that signs a promissory note is the payee.

a. true b. false

Philip Morris bought Miller brewing and launched low-calorie beer, at a time when consumers had the impression that low-calorie beer does not taste as good as normal beer

What did the company try to build when they conveyed the fact that the beer contained one third less calories and hence it is less filling? A) points-of-difference B) points-of-conflict C) points-of-parity D) points-of-presence E) points-of-inflection