Karl wants to make sure he knows exactly why Rob is upset with him. During their discussion, Kevin gave his full attention to Rob and then he responded after he heard everything Rob had to say
What aspect of managing information is Karl demonstrating?
a. Use effective listening skills
b. Use self-talk
c. Identify everyone's goals
d. Define the problem
a
Communication & Mass Media
You might also like to view...
When we listen self-reflexively and focus on the personal goals of the speaker, we can gain insight into the speaker's motivation.
a. true b. false
Communication & Mass Media
How does relationship type influence men and women in conflict?
What will be an ideal response?
Communication & Mass Media