The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?

The use of outside sources to develop and implement a training program is encouraged only if

A. They have the best reviews in the industry B. They meet the objectives of the company C. They change the attitudes of the members of the sales force D. They entertain as well as train E. None of the above

As part of the Contract to Buy and Sell, the title company agrees to close the property for the buyer and seller.

a. true b. false