Using good grammar, give two examples of how a technician might be proactive at work

What will be an ideal response?

(1 ) A technician uses a software program that "freezes" the computer. A user who uses a different user ID than the technician is allowed to change applications and the operating system, but after the computer reboots, the computer is back the way it was originally. A technician needs to install Windows updates, antivirus updates, and plug-in updates. The technician logs in, makes the changes, and freezes the computer state. A proactive technician would log in with a normal user ID to ensure the computer works properly. (2 ) A technician has a part-time assistant. A computer user requests that a certain part be installed on a particular day. The technician delegates this request to the assistant. The assistant is out sick the day of the installation. A proactive technician would either call to let the computer user know the installation will not occur, or better yet, the proactive technician will go to perform the installation. Note that a reactive technician would just let this go and when the user calls, then talk with the customer.