When one wants to do something with the message and therefore focuses more on the content of the message than on the person delivering it, they are reflecting the _____ listening style

When a company decides to change to a customer oriented focus, all of the management at every level needs to support the change, or it will likely be less effective

Indicate whether the statement is true or false.

Paolo is extremely close to his twin sister. He knows he can tell her anything. Paolo’s relationship with his sister reflects which of the four principles of self-disclosure?

a. Self-disclosures occur between two people in a close relationship. b. Self-disclosing is reciprocal. c. We disclose a lot in a few encounters. d. Self-disclosures occur gradually over time.