In an organization's culture, language does not play an important role

Knowing one's tendency toward ethnocentrism

A) is depressing. B) may help you avoid it. C) will hamper intercultural communication. D) can only happen after living in other cultures.

Who believed that individuals focus attention on needs that are not met and are inspired to pursue gratification of those needs?

a) Abraham Maslo b) Frederick Herzberg c) B. F. Skinner d) Gerald Salancik