A business that is able to build a higher level of customer retention can be more profitable than another business, even when both have the same market share

The more similar two competitors are from a customer perspective, the more likely customers are to switch from one to the other

Indicate whether the statement is true or false

In the U.S. Supreme Court case _____, the court held that blood and urine testing is

invasive of a person's privacy but that the regulation was valid because the governmental interest in protecting the employees and the public from a disaster outweighed the privacy interests of the employees. Fill in the blanks with correct word