Using teams of people from sales, marketing, engineering, finance, technical support, and even upper management to service large, complex accounts is known as complex selling

According to the text, the typical duration of a focus group is ________

A) less than an hour B) two to four hours C) one to three hours D) three to five hours E) more than five hours

In contrast to negotiating with friends who allocate resources based on communal norms,

businesspeople are much more likely to use ________. A) compromise agreements B) self-organizing arrangements C) exchange norms D) affective routes