Total quality management (TQM) programs view control as manager-driven, with a specific set of rules given to employees

Homosexuals who insist on wearing political buttons in the workplace advocating gay rights may be discharged

Indicate whether the statement is true or false

Why might businesses want to analyze data that reveal what consumers do in the marketplace?

A) To be able to send them tailor-made advertisements B) To be able to close the customer service department C) To be able to reduce production costs D) To be able to stabilize employee turnover E) To be able to manage long-term costs