Which of the following is an example of a physician using risk management to reduce the likelihood of a malpractice lawsuit against his office?

A. removing standard office procedures manuals from employees' desks
B. providing time off for employees
C. providing free lunches for employees
D. reducing the incidence of telephone conversations
E. providing written job descriptions for employees

E. providing written job descriptions for employees

Risk management activities that may help avoid litigation include providing written job descriptions and procedure manuals to all employees. Free lunches and paid time off are human resource policies. Communicating with patients by telephone is also important in reducing risk.