Which statement about queue structure is BEST?
A) Customers are more likely to feel a sense of fairness when waiting in the multiple line system than in a single line system.
B) When similarly skilled, multiple servers are available, a single line is best.
C) Customers that are in the same line must be colocated.
D) Machines needing repair are left in place and repair techs come to them; thus, the repair techs are technically the customers since they must travel to the machine.
B
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_____________ has least restrictive laws and provisions that favor corporate management.
Fill in the blank(s) with the appropriate word(s).
________ are employees who are in a unit represented by a union and are covered by a collective bargaining agreement, but do not join the union
a. Early adopters b. Free riders c. Boundary spanners d. Cheap riders