How should each main point and subpoint in a formal outline be worded?

Deborah Duarte and Nancy Snyder point out that "technology cannot make up for poor planning or ill-conceived meetings. In fact, it can make the situation worse." To avoid such problems in a virtual meeting, you should

a) begin a virtual meeting by reviewing the meeting's agenda. b) invite more people to participate because virtual meetings are typically not restricted in size due to the number of seats in a conference room. c) make sure participants have access to the technology and know how to use it effectively. d) use technology you've used before so you don't have to worry about testing it prior to meeting with the group. e) avoid using virtual meetings if at all possible.

After he had made a joke about how slow the "old geezers" were at his local grocery store, Jamie realized that about half of his audience was over the age of 70. What aspect of using humor did Jamie fail to consider?

A. Use humorous quotations and cartoons. B. Poke fun at yourself. C. Be certain your humor is appropriate to your listeners. D. Use humor to make a point.