Maximizing the amount of time customers wait in line is a key factor in maintaining the quality of service

Indicate whether the statement is true or false
a. True
b. False

ANSWER: False

Minimizing the amount of time customers wait in line is a key factor in maintaining the quality of service.

Business

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Contingent labor is a growing segment in the workforce population. Which of the following are not considered contingent laborers?

a. Full time workers b. Contingent laborers. c. Outsourced employees. d. Contractors.

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The attributes that establish the competitive advantage of a company or its products are known as

A) arenas. B) stagers. C) aligners. D) differentiators. E) channels.

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