Which of the following statements regarding intercultural negotiations is incorrect?
a. If the meeting is held on your opponent's turf, you have more power and responsibility.
b. If the meeting is held on your opponent's turf, they have more power.
c. If the meeting is held on your turf, you have more power.
d. If the meeting is held at a neutral location, each party is responsible for his or her own comforts.
A
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Which of the following is true regarding services?
A) Services are typically produced, stored, and then consumed. B) Services are generally low in experience and credence qualities. C) Service providers develop similar marketing programs for personal services and business services. D) There is less risk associated with the purchase of services than with the purchase of goods. E) Provider-client interaction is a special feature of services marketing.
Laziness, poor communications skills, moodiness, inability to handle stress and inadequate
staff are all obstacles to customer service. Indicate whether the statement is true or false