You are a consultant in conflict management and have been hired by a family court. How you used the concept of media rich to argue in favor of using closed-circuit television for cases with the court? What are the disadvantages of using email mediation?

What will be an ideal response?

Responses should focus on the fact that the theory of media richness proposes that the more ambiguous and uncertain the task, the richer the media required. People opposing ODR have indicated that because conflict management is highly ambiguous in which communication may not be precise, media-rich face-to-face is necessary. On the other hand, email mediation allows fewer opportunities for the presence of nonverbal cues.