Generating potential solutions is the first step in the reflective-thinking method for small group discussion.

The following are all functions of wikis EXCEPT

A) They can be used by employees. B) They can facilitate cooperative work on projects. C) They can go "viral" if they become popular enough. D) They provide paperless editing. E) Users can correct and update inaccurate information.

When a speaker attempts to change listeners' attitudes, beliefs, or behaviors or attempts to motivate them to take some action, the purpose of this speech is

A) to inform. B) to entertain. C) to persuade. D) to highlight. E) to mind map.