Because Rich tended to say "umm" or "you know" between points, he wrote _________ on his

Negative perceptions of hurtful messages increase under all of the following circumstances EXCEPT when

a. message is emphasized with high intensity. b. harsh negative language is used. c. the individual who is targeted in the message has high self-esteem. d. the message occurs in presence of others.

People in monochronic cultures __________

a) do not pay much attention to color b) compartmentalize time c) value silence d) value traditions