When planning your use of emotional appeals, it is counterproductive to aim too high and unethical to aim too low on Maslow's hierarchy of needs.

_____ involves diverting open conflict by being especially charming and disarming

A) Charisma B) Gunnysacking C) Silencing D) Manipulation

Scholarly research findings have lot of relevance to corporations, nonprofit organizations, and government agencies.

a. True b. False