Which of the following is an institution-wide concept that involves all members of the healthcare team in creating quality processes to improve customer satisfaction?

Normal pooled plasma is used as the diluent in a mixing study because it:

a. Minimizes SERPIN activity b. Contains 100% of all the factors needed to achieve a clot c. Minimizes the effects of sodium citrate on the sample d. Neutralizes any residual platelets left in the sample after centrifugation

HEPA filters need to be certified every

A) 3 months B) 6 months C) 12 months D) 3 to 5 years