The value network for the personal computer industry is not different from the value network for mainframe computers

Which of the following is NOT one of the successful techniques for controlling the cost of labor in services?

A) accurate scheduling of labor-hours to assure quick response to customer demand B) an on-call labor resource that can be added or deleted to meet unexpected demand C) little flexibility in worker hours to decrease the burden on management D) flexibility of individual worker skills that permits reallocation of available labor E) flexibility in rate of output or hours of work to meet changing demand

One way a nation can improve its exports is by shortening the period for which credit transactions can be insured

Indicate whether the statement is true or false.