You ask Louise to gather some important statistical information for your report. Louise is being passive-aggressive when she responds, "What do I look like, an office temp? Go get the information yourself."

Seventy-two percent of all observations fall within one standard deviation of the mean if the data is normally distributed

Indicate whether this statement is true or false.

All of the following are used by firms to measure and manage diversity EXCEPT ________

A) focus groups B) ADR programs C) hiring and retention metrics D) employee attitude surveys