________ arbitration is also known as grievance arbitration

When providing the bad news, which of the following would do least to minimize the potential negative feelings from the bad news?

A) Devote as little space to the actual bad news as possible. B) Devote as little time to the explanation of the bad news as possible. C) Use specific and concrete terms to ensure understanding of the bad news. D) Subordinate the news within a complex or compound sentence. E) Place the bad news in the middle of the paragraph.

________ can describe a product class, a product form, or a brand

A) The product development process B) The product life cycle concept C) Business analysis theory D) Vendor analysis theory E) Portfolio analysis