Which one of the following types of communication promotes defensiveness?

If you were giving a speech to an audience, used shocking or startling statements, and the audience then became angry because of the shocking statements, what might have happened?

What will be an ideal response?

What is an example of challenges intercultural communities may face regarding community mediation?

a. People from a small-power distance community may regard an elder and experienced mediator as not trustworthy b. People from a small power distance community may expect a mediator to make a decision about how to resolve the dispute. c. People from a large power distance community may regard a young and inexperienced mediator as not trustworthy d. People from a large power distance community may expect the leader of the opposing group to make a decision about how to resolve the dispute.