When an individual working in a medical office breaks a law, the individual's ____________________ makes the difference as to whether the behavior is labeled criminal or civil

The process of reviewing items noticed by staff or patients that could be a potential safety hazard is called

A. quality improvement review. B. customer service surveys. C. risk management analysis. D. customer satisfaction cards.

Which of the following is an element of the definition of terrorism?

a. the event is preceded by threat, warning, or previous similar event b. the event results in loss of life, injury, or property damage c. the event originates with an organized, nongovernmental group d. the event is undertaken to further political or social objectives