Business communicators can improve their cultural competency by
A) becoming aware of their own biases.
B) becoming more rigid and less flexible.
C) avoiding humor.
D) apply the Golden Rule wherever possible.
E) avoid working with those from tradition bound cultures.
Answer: A
Explanation: A) Business communicators can use the following four guidelines to improve their cultural competency: becoming aware of their biases; ignoring the "Golden Rule"; exercising tolerance, respect, and flexibility; and practicing and keeping a sense of humor.
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A buyer is unfamiliar with the concept of discount points and asks a licensee to explain. The licensee responds " Discount points are used to replace funds that are being held by the Federal Reserve, so that more funds are available to lend." Is that description correct?
A. No, discount points are used to increase yield for lenders who will sell the loans on the secondary market B. No, discount points are used to pay brokers' commissions C. Yes, banks hold discount points in escrow until sufficient funds have been accumulated to make more loans D. Yes, discount points lower interest rates, which make loans more affordable for everyone